Computer Science graduate and Quality Assurance Coach with more than three years in the BPO industry. I bring a quality coach's eye for accuracy to data entry, admin support, e-commerce operations, and customer service.
I spent more than three years at Alorica Inc., starting as a Customer Service Representative handling over thirty customer interactions a day, then moving up to Quality Assurance Coach, where I monitored and coached more than thirty agents and helped lift performance metrics by twenty percent.
Quality assurance work trains you to notice everything: the missed detail in a record, the trend hiding in the data, the small correction that improves the whole process. That is exactly the discipline I bring to data entry, administrative support, and e-commerce work, backed by a Computer Science degree and hands-on skill in design tools like Photoshop, Illustrator, and Canva.
Fast, accurate encoding and database upkeep, checked with the same rigor I applied as a QA coach.
Documentation, records management, scheduling, and daily office support handled with care and confidentiality.
Product listing preparation, order and inventory tracking, and store inquiries handled promptly and accurately.
Phone, email, and live chat support with a proven record of retention, satisfaction, and 30+ interactions a day.
Quality monitoring, trend analysis, and clear reports that give management something to act on.
Graphics, edits, and simple video work in Photoshop, Illustrator, Lightroom, Filmora, and Canva.
Monitored more than 30 agents' interactions across calls, chats, and emails; delivered coaching that lifted agent performance metrics by 20%; analyzed quality data for actionable trends; and managed confidential performance records with organized documentation.
Handled more than 30 customer interactions daily with detailed, personalized service; mastered all company services to answer questions quickly and accurately; and consistently identified customer needs to deliver efficient, knowledgeable support.
BS Computer Science
North Luzon Philippines State College, Candon City, June 2020
NLPSC Leadership Awardee
Data entry and admin roles · E-commerce support · Customer service · QA and reporting
Full-time or part-time remote work
Internet at 100 Mbps with portable mobile data backup
Personal laptop with webcam and headset, and a quiet workspace for calls